I know, everyone was wondering when it was going to come; including me. After weeks of ridiculous computer issues and piles and piles of work backing up...in the midst of personal tragedies in so many people's lives around me, I finally got fed up today. Ironically, this comes at the same time that most of my "issues" are being resolved.
To start, my AIM computer is fixed and working. Other than the fact that I can't get my printer to install (which is annoying, but pretty minor), I finally have a real working computer that I am not borrowing! On the same note, I got an email from a great friend and supporter about a great deal on a lap top that he found. He is a licensed computer guy, so he is going to buy the laptop for me, load it with tons of free software (including Microsoft Office! Since he is a computer guy he can save me tons of money getting me all this stuff!) and then send it to me!! How amazing is that?!? Not only do I NOT have to worry about finding the right computer (he actually knows what he is doing), but I also don't have to worry about installing stuff and messing it up (obviously I do not have a good track record with this stuff, haha). Its AMAZING!
So, for all intents and purposes, I am back on track. Some things are still taking much longer than they used to, but that will change as I get the right files on this computer. The main frustration is the loss of standard emails that I would send out for my job that I now have to recreate, as well as all the lost email addresses. Again, a little frustrating, but definitely manageable.
I also finally filed my taxes and I am getting a refund this year! Hopefully this will help offset the costs of some of the repairs and other things I have done on my house...what a blessing!
I know what you're thinking...if things seem to finally be coming together, what in the world could have set me off today? Well, here's the story... (now we enter into a quick rant/soap box...feel free to skip if you are uninterested).
We have a bulletin board up at church that has individual pictures of all the Kids' Club kids. About the same time as my hard drive crash, I took several new pictures of kids to add to the board (they LOVE having their pictures up!). My plan was to have them printed and ready to go the next week...unfortunately, as of this morning, they still weren't up.
As I was doing some work earlier I realized that Jen's computer (the one I had been borrowing over the weekend), had some pretty decent photo editing software on it. All of the pictures needed to be edited and then the kids' names added to them. Jen's software would allow me to do that. The kids have been begging me for weeks to get their pictures up, so I decided to try and get it done today.
I spent close to (if not more) 2 hours editing and adding names to over 20 pictures of kids to add to the bulletin board. Once I was finished I loaded them onto CVS's on line photo site and sent them off for 1 hour printing.
Around 3:30 (I have to be at Kids' Club at 5:30) I went to pick them up. I (stupidly) did not check the photos before I left, but opened the package a few minutes later while waiting at a red light. What I discovered was that most of the kids faces were literally cut in half, and the ones that weren't cut in half had been printed landscape style instead of portrait. I immediately turned around and went back to CVS.
There were MANY people in line waiting for photo help and only one person working there, so I ended up waiting in line for 25 minutes (no exaggeration). When I finally got to the counter, I showed the pictures to the lady working there and her words to me were; "All I can do is give you a refund, that's how the pictures came to us". Did she check to see if that was true? No. Did she offer to check and see if maybe, possibly, they had made a mistake in printing? No.
So, she started to process the refund. Admittedly, I was a bit irritated by this point, but I am very capable of being cordial even when irritated...at least for a while. While she started to process the refund I asked her why the pictures would show up fine on the website and then come to them cut in half. She did not respond. I again asked her what could have caused this problem, and she again ignored me. Her manager came out to verify the refund and I (in a much more firm tone) again asked why my pictures would come to them messed up if they looked perfectly fine on line. The manager simply looked at me, shrugged and then went into her office.
The photo lady proceeded to hand me my receipt and then looked over my shoulder to help the person behind me. Never once did she speak to me or even look at me.
That's when I went over the edge. No, I didn't say or do anything, however I have a letter of complaint that I will be delivering to the store tomorrow. And I had to work VERY hard to keep myself under control as I left the store. I finally left the store around 4:45. I went home and spent some time gathering myself so I wouldn't take any anger out on the kids.
And, I will not be going to CVS anytime soon.
As I was thinking about this later tonight, I discovered why this incident is the one that sent me over the edge. My computer issues have been frustrating and tiring, but they are no one's fault (well, someone is behind this sinister plot...my dad thinks its the CIA...but we're still gathering evidence) and all the people I have come in contact with throughout the process have been extremely nice and helpful. Even the people at DHL apologized profusely after my hard drive was stolen when they left it on my front porch. There was nothing they could do to change it, but they were at least willing to admit that they had made a mistake. The people at Dell have gone above and beyond to try and get me the things I needed, which made everything so much less stressful and frustrating than it could have been.
The CVS situation was different. I was treated like I didn't matter...like I wasn't worth it...and that made me angry. Even an, "I'm so sorry. I am not sure what happened, but let me check and see what we received. Okay mam, after looking at what was sent to us, it does appear that this is how we received the pictures. I'm not sure why the pictures were sent to us like this. Maybe you could try putting them on a CD and bringing that in to us? I will give you a full refund for these pictures, and I really wish that there was more I could do." Is that difficult? Isn't that their job?!?
What I have discovered today is that I like to be treated as a person. As a person that matters. The golden rule absolutely applies to me. I want to be treated exactly as you would want me to treat you. And, I feel a huge sense of injustice when I am not treated that way.
Honestly, I am still pretty frustrated with the whole situation (hence the letter. I'm not good at letting things slide...). But, I am praying that God will use this to teach me about how I should/do treat others. I pray that I treat them as they should. In a very small way, I understand the anger, hurt and frustration that comes along with being treated as if you don't matter.
But everyone matters. People kill themselves because they think they don't matter. People do drugs and drink too much because they think they don't matter. Women prostitute themselves because they think they don't matter.
So, will I show people that they really do matter?